Your Service Partner

FPS technicians provide rapid service, usually within 24 hours in the contiguous U.S., along with preventive maintenance programs that extend equipment life, reduce downtime, and train new staff. Detailed digital service reports, equipment tracking, and tailored service contracts give customers ongoing visibility and confidence, reinforcing FPS’s commitment to long term partnership and reliable performance throughout the life of every machine.

How fast can FPS respond to a service request?
FPS typically responds within 24 hours in the contiguous U.S. For international service (including Hawaii and Alaska), response time is usually 48–72 hours due to travel logistics.

​

Why is fast service response important?

Equipment downtime can cost tens of thousands of dollars per hour. That’s why we don’t just look at ourselves as equipment providers, but as your operational partners. Our rapid service response is designed to minimize production loss, protect your bottom line, and keep your lines running smoothly – because your success is our success.

​

Does FPS offer service contracts?
Yes. Service contracts provide scheduled, proactive support. Customers can choose:

• 1, 2, or 3 year terms

• Visit frequency: annual, semi annual, quarterly, or monthly

Longer terms offer lower overall cost.

​

What are the benefits of an FPS preventive maintenance (PM) program?

• Hands on training for new and existing employees

• Extended equipment life

• Reduced downtime

• Lower long term parts and repair costs

• Expert evaluation from technicians who know FPS equipment inside and out

• Proper operation within designed specifications

• Support for plants with high turnover or limited maintenance staff

​

Do large companies use FPS service contracts?
Yes. Even large plants with internal maintenance teams often rely on FPS because:

• FPS technicians are the equipment experts

• They trust FPS to handle service correctly

• It reduces internal workload and risk

​

What happens during a service visit?
An FPS technician:

• Inspects the equipment

• Performs preventive maintenance

• Identifies issues

• Provides cleaning, sanitation, and maintenance tips

• Trains production, maintenance, and sanitation teams

• Documents everything in a digital service report

​

What is included in the digital service report?

The report includes:

• Photos of the equipment

• Serial number

• Date and time of service

• Work performed

• Issues found

• Repairs completed

• Recommendations

This creates a clear service history and helps identify trends over time.

​

Does FPS track equipment information?
Yes. FPS maintains detailed records of each customer’s equipment, including:

• Location in the production line

• Position

• Service history

• Training history

This helps FPS provide accurate, informed support.

​

Can FPS provide training outside of service visits?
Yes. Customers can request additional training for new employees or refresher sessions.

​

Does FPS offer equipment evaluations?
Yes. FPS can evaluate equipment condition and performance as part of service or upon request.